Nepalonline Survey

"We at Nepal Online are conducting a survey to obtain a consumer feedback prior to the launch of a Mobile Payment System in Nepal.Your sincere response is valuable to us and would definitely help us to arrive at conclusions as per the objective of the study.

The information that you provide hereby shall be kept confidential and only be used for the research purpose."

  
 
Personal Details
Name
Age
Gender Male Female
Occupation
Income Level
     
1. Are you a mobile user? Yes No
 
2. What mobile facility do you use ?
NTC Prepaid NTC Postpaid Mero Mobile Postpaid
Mero Mobile Prepaid UTL Prepaid UTL Postpaid
   
3. On an average, how much do you spend on a mobile payments in a month's time ?
 
4. Which mobile services do you use?
Voice SMS MMS
Talk time transfer GPRS Voice Mail
Data Service Fax 3G Services
PRBT Others, Please Specify
 
5. How happy are you with the availability of the mobile recharge cards ?
Very Happy Happy Not So Happy
Not Happy Not Happy At All  
 
6. If you are a post paid user, how do you normally pay your mobile bills?
At Telco designated counters At the bank counters Online through bank website
 
7. Are you happy with the above solutions of payment of the post paid mobile bills ?
Very Happy Happy Not So Happy
Not Happy Not Happy At All Not Applicable
 
8. If you had the convenience of opening an account and the power to operate it from your mobile phone to pay your bills how satisfied would you be with the service
Very Satisfied Satisfied Not So Satisfied
Not Satisfied Not Satisfied At All  
 
9. Which of the following cards do you own
Credit card Debit card -SCT Debit Card - Others
Prepaid Card    
 
10. At present, how do you pay your utility (electricity, phone, water, etc ) bills
Cash Online Card
Others, please specify    
 
11. How happy are you with the current system of payment of such bills
Very Happy Happy Not So Happy
Not Happy Not Happy At All  
     
12. If you had the convenience of opening an account once and the power to operate if from your mobile phone to pay your bills, how satisfied would you be with the service
Very Satisfied Satisfied Not So Satisfied
Not Satisfied Not Satisfied At All  
 
13. When you want to pay small sum of money (say upto Rs. 10,000) to someone, what facility do you use?
Pay in cash (one to one) Pay through cheque Pay through debit card
Pay via bank transfer Others, please specify  
 
14. How happy are you by using such a facility for money transfer?
Very Happy Happy Not So Happy
Not Happy Not Happy At All  
 
15. If you had the convenience of opening an account and the power to operate it from your mobile phone to transfer amounts like these how satisfied would you be?
Very Satisfied Satisfied Not So Satisfied
Not Satisfied Not Satisfied At All  
 
16. How would you be willing to pay for such mobile payment services having all the above mentioned facilities?
Monthly Yearly Per Transaction
One Time Fee    
 
17. Please choose on the option or options (if many are applicable), you think you would be willing to pay?
Monthly Rs 20   Rs 25      Rs 30      Rs 50
Yearly Rs 200 Rs 250    Rs 300   Rs 500
Per Transaction 1.5 %   2 %       2.5 %     Rs 3 %
One Time Fee Rs 500 Rs 1000 Rs 1500 Rs 2000
   
18. Which bank do you have an account with (Please specify name or names, if any)?
   
19. Are you using the facility of mobile banking? Yes No
 
20. Which of following Nepali television media are you most exposed to?
Nepal TV Channel Nepal Image Channel
Kantipur TV Nepal 1 Channel None
Others, Please Specify    
 
21. Which magazines do you prefer to read?
The Boss Wave Himal Khabar Patrika
VOW Nepali Time New Business Age
Naari ECS Nepal
Abhiyaan None  
Others, Please Specify    
     
22. Which Nepali National Daily do you prefer to read?
The Himalayan Time Kantipur Annapurna Post
The Kathmandu Post The Rising Nepal Gorkhapatra
Nepal Samachar Patra Rajdhani None
Others, Please Specify    
     
23. Which Nepali Radio Station do you listen to?
Kantipur FM Radio Nepal Radio Sagarmatha
HBC FM Classic FM Image FM
None    
Others, Please Specify